PRIVACY POLICY

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Last updated: June 2026

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We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, store, and protect information about you when you visit our website or contact us about our services.

 

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

 

Who we are

Dignity, Quality & Safeguarding Advisory Service is the data controller responsible for your personal data. We are an independent safeguarding, quality and governance advisory service supporting care providers across the United Kingdom.

For any data protection queries contact us at: info@dqsadvisory.co.uk

 

What personal data we collect

We may collect the following types of personal data:

Contact information including your name, job title, organisation name, telephone number, and email address.

Enquiry content including any information you provide when contacting us via our website contact form or by email.

Technical data including IP address, browser type, device type, pages visited, and time spent on our website.

Professional information including details about your service, role, or organisation where relevant to our advisory work.

 

How we collect your data

We collect personal data through our website contact form, direct email or telephone contact, enquiries made via social media, attendance at forums or events we host, and cookies and analytics tools on our website.

 

How we use your personal data

We use your personal data to respond to enquiries and provide the services you request, to provide independent safeguarding, quality and governance advisory support, to send you information about our services or events where you have consented, to improve our website and services through analytics, and to comply with legal and regulatory obligations.

 

Lawful basis for processing

We rely on legitimate interests to respond to enquiries and manage our business relationships, contract to fulfil obligations under any service agreement with your organisation, consent for marketing communications and non-essential cookies, and legal obligation where processing is required by law.

 

Sharing your data

We do not sell your personal data. We may share it with IT service providers and our website hosting provider Wix.com, email service providers used to manage communications, and professional advisors where legally required. We will not share your personal data with third parties for marketing purposes without your explicit consent.

 

Data retention

We retain enquiry data for up to 24 months from last contact unless a service relationship has commenced. Client records relating to advisory services are retained for 7 years from the end of the service relationship. Website analytics data is retained as determined by our cookie and analytics provider settings.

 

Your rights

Under UK GDPR you have the right to access the personal data we hold about you, to rectify inaccurate or incomplete data, to request erasure of your data where applicable, to object to or restrict processing, to data portability where applicable, and to withdraw consent at any time where processing is based on consent.

 

To exercise any of these rights contact us at info@dqsadvisory.co.uk. We will respond within one calendar month.

If you are not satisfied with how we handle your data you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.

 

Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. This includes secure email systems, access controls, and ensuring third party providers maintain appropriate security standards.

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Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on our website.